Shipping Information
STANDARD SHIPPING
| Order Detail | Cost | Estimate Days |
|---|---|---|
| Orders Under $90 | $8.99 | Approx 8 Business Days |
| Orders Over $90 | Free | Approx 8 Business Days |
STANDARD DELIVERY DETAILS
- All orders over $90 receive complimentary standard shipping! (Australia Wide Only).
- Standard delivery is $8.99 AUD including GST, for orders under $90 AUD.
- Please allow up to 3 business day handling time for your items to be picked and packed, excluding weekends and public holidays. Sale periods may impact this time due to high volumes.
- Any delivery service chosen to deliver the order we do not guarantee delivery of your parcel, however if a delivery issues does arise, we will assist by communicating with the Postal Service.
- All parcels dispatched from our warehouse are consented to be left unattended by the courier if it is safe to do so. If the courier deems the address to be unsafe or they are unable to leave the item, the parcel will be taken to a local post office or parcel collection point.
- Please note, we do not cover or replace any orders that are lost in transit.
- Please check your address has been entered correctly as we're not able to change the shipping address once your parcel is already in transit. Ally Fashion will not be held responsible for any parcels delivered to the address entered on your order.
EXPRESS SHIPPING
| Order Detail | Cost | Estimate Days |
|---|---|---|
| All Express Orders | $12.99 | Approx 4 Business Days |
EXPRESS SHIPPING DETAILS
- Express Delivery All Express Orders AUD (Australia Wide Only).
- Orders are prioritised for next business day dispatch.
- Goods are delivered by Australia post shipping services. Australia Post will deliver to the address provided. If the courier deems the address to be unsafe or they are unable to leave the item, the parcel will be taken to a local post office to await collection.
- Delivery can take up to 4 business days depending on location within Australia, once the order has been shipped. (Excluding weekends and public holidays).
- We do not guarantee next day delivery.
- Please note, we do not cover or replace any orders that are lost in transit.
- Please check your address has been entered correctly as we're not able to change the shipping address once your parcel is already in transit. Ally Fashion will not be held responsible for any parcels delivered to the address entered on your order.
STANDARD SHIPPING
| Order Detail | Cost | Estimate Days |
|---|---|---|
| Orders Under $100 NZD | $14.00 NZD | Approx 8-12 Business Days |
| Orders Over $100 NZD | Free | Approx 8-12 Business Days |
EXPRESS SHIPPING
| Order Detail | Cost | Estimate Days |
|---|---|---|
| All Express Orders | $25.00 NZD | Appprox 4-8 Business Days |
STANDARD DELIVERY
We suggest that before making an online purchase all International customers are to check the Customs Charges Terms and Conditions at the local Customs office within their country first.
- Shipping is $14.00 NZD for all NZ orders under $100 NZD.
- Standard Delivery is free on all NZ orders over $100 NZD!
- Any delivery service chosen to deliver the order we do not guarantee delivery of your parcel, however if a delivery issue does arise, we will assist by communicating with the Postal Service.
- Allow an extra day or two for delivery during peak trading periods, such as Sales events and Christmas.
CUSTOMS CHARGES
We suggest that before making an online purchase all International customers are to check the Customs Charges Terms and Conditions at the local Customs office within their country first.
- Customs charges may apply to some International orders depending on the weight and/or value of the parcel. As every country is different, we cannot determine how much this will be per order.
- Ally will not be held responsible for any parcels that customers have refused to pay the customs charges on in that country.
- Ally does not charge International customers with Australian tax amounts per garment, this means International customers are not required to pay Australian taxes on the goods.
- If you want to purchase a garment on the Ally website for $20 AUD in your cart it only displays the amount as $20 AUD. Your personal account will show a different amount due to the currency exchange rate which is applicable to your country.
STANDARD SHIPPING
| Order Detail | Cost |
|---|---|
| Orders Under $250 AUD | $25.00 |
| Orders Over $250 AUD | Free |
STANDARD DELIVERY
- International Shipping is $25 AUD for all orders under $250 AUD.
- International Shipping outside of Australia and New Zealand is FREE on orders over $250 AUD!
- Allow an extra day or two for delivery during peak trading periods, such as Sales events and Christmas; as well as public holidays.
- Any delivery service chosen to deliver the order we do not guarantee delivery of your parcel, however if a delivery issues does arise, we will assist by communicating with the Postal Service.
- International Post Office Box (PO Box) addresses are not valid for delivery. We apologise for any inconvenience.
CUSTOMS CHARGES
We suggest that before making an online purchase all International customers are to check the Customs Charges Terms and Conditions at the local Customs office within their country first.
- Customs charges may apply to some International orders depending on the weight and/or value of the parcel. As every country is different, we cannot determine how much this will be per order.
- Ally will not be held responsible for any parcels that customers have refused to pay the customs charges on in that country.
- Ally does not charge International customers with Australian tax amounts per garment, this means International customers are not required to pay Australian taxes on the goods.
- If you want to purchase a garment on the Ally website for $20 AUD in your cart it only displays the amount as $20 AUD. Your personal account will show a different amount due to the currency exchange rate which is applicable to your country.
Important Information
SHIPPING AND DELIVERIES FAQS
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Track your order by logging into your account or use the order tracking portal here.
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- Item availability - We may be out of stock in our warehouse for one or more of your items.
- Credit card verification is being performed by our team on request – If we have not received a response from you after two days, your order will be cancelled and refunded.
- We cannot accept responsibility for unforeseen circumstances for the above or for such things as transportation strikes, floods etc. Keep updated with delays through Australia Post.
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- Item availability - We may be out of stock in our warehouse for one or more of your items.
- Credit card verification is being performed by our team on request – If we have not received a response from you after two days, your order will be cancelled and refunded.
- We cannot accept responsibility for unforeseen circumstances for the above or for such things as transportation strikes, floods etc. Keep updated with delays through Australia Post.
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As soon as you place your order, we’re on it – We know you need it fast! Unfortunately, this means we will be unable to make any changes as your order is already being processed at the warehouse. You’ll need to place another order or return any unwanted items.
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We’re sorry to hear that you’ve received a faulty item. Contact us and we will sort this out for you ASAP. When you first contact us, please include the following:
- Your Name
- Order Number
- Product Name and Code (this can be found on your confirmation email)
- Photo of the fault
- Description of the fault
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We have up to 5 business days in handling time prior to all orders leaving our warehouse. This does not include delivery times. During public holidays and busy periods this may vary.
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Please contact our customer care team via live chat or email at: allyinfo@allyfashion.com and include the following information:
- Your Name
- Order Number
- Style number and size of the item/s received
- Product name and code of the item/s ordered
- Photo of the incorrect item/s received
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- All orders are subject to availability of stock.
- We take all reasonable steps to verify that the order placed and the credit details are bona fide.
- We have the right to cancel and refund your order if you do not fulfill the requirements of our verification checks to assist in online credit card security, at which time we will immediately notify you via email or telephone using the details you have provided.
- We also reserve the right to cancel any order that does not met the terms and conditions of the promotion or conditions listed on the website.
- All refunds will be made in the same way as originally paid.
- Every effort has been made to portray the colours of products that appear on this website as accurately as possible. We cannot guarantee any colour will be completely accurate.
- We do not cover or replace any orders in the rare event that they are lost in transit.
