SHIPPING AND DELIVERIES FAQS

WHERE IS MY ORDER?

Track your order by logging into your account or use the order tracking portal here.

WHY IS MY ORDER LATE?

• Item availability - We may be out of stock in our warehouse for one or more of your items.
• Credit card verification is being performed by our team on request – If we have not received a response from you after two days, your order will be cancelled and refunded.
• We cannot accept responsibility for unforeseen circumstances for the above or for such things as transportation strikes, floods etc. Keep updated with delays through Australia Post.

WHY IS MY ORDER LATE?

• Item availability - We may be out of stock in our warehouse for one or more of your items.
• Credit card verification is being performed by our team on request – If we have not received a response from you after two days, your order will be cancelled and refunded.
• We cannot accept responsibility for unforeseen circumstances for the above or for such things as transportation strikes, floods etc. Keep updated with delays through Australia Post.

CAN I CHANGE OR CANCEL MY ORDER?

As soon as you place your order, we’re on it – We know you need it fast! Unfortunately, this means we will be unable to make any changes as your order is already being processed at the warehouse. You’ll need to place another order or return any unwanted items.

I RECEIVED A FAULTY ITEM. WHAT DO I DO?

We’re sorry to hear that you’ve received a faulty item. Contact us and we will sort this out for you ASAP. When you first contact us, please include the following:

• Your Name
• Order Number
• Product Name and Code (this can be found on your confirmation email)
• Photo of the fault
• Description of the fault

WHEN WILL I RECEIVE MY ORDER?

We have up to 5 business days in handling time prior to all orders leaving our warehouse. This does not include delivery times. During public holidays and busy periods this may vary.

I'M MISSING AN ITEM! WHAT SHOULD I DO?

Please contact our customer care team via live chat or email at: allyinfo@allyfashion.com and include the following information:

• Your Name
• Order Number
• Style number and size of the item/s received
• Product name and code of the item/s ordered
• Photo of the incorrect item/s received

THE NITTY GRITTY

• All orders are subject to availability of stock.
• We take all reasonable steps to verify that the order placed and the credit details are bona fide.
• We have the right to cancel and refund your order if you do not fulfill the requirements of our verification checks to assist in online credit card security, at which time we will immediately notify you via email or telephone using the details you have provided.
• We also reserve the right to cancel any order that does not met the terms and conditions of the promotion or conditions listed on the website.
• All refunds will be made in the same way as originally paid.
• Every effort has been made to portray the colours of products that appear on this website as accurately as possible. We cannot guarantee any colour will be completely accurate.
• We do not cover or replace any orders in the rare event that they are lost in transit.